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Privacy Policy
We respect and are committed to protecting your privacy. This
Privacy Policy lets you know how your personal information is
processed and used. We promise that we will take steps to use your
personal information only in ways that are compatible with this
Privacy Policy. The following policies are only in effect for the
Web pages, newsletters and opt-in announcement lists owned and
operated by Raven.
The following discloses our Privacy Policy.
raven.co.za does track which content you access, however individual
information on accessed content is deemed private and is therefore
not made public. This information is only used internally as it
relates to Raven business processes, customer care and in the
overall processes of improving our business and service offering.
WE VALUE YOUR PARTICIPATION AND TRUST AND ARE COMMITTED TO A NO SPAM
POLICY.
What information is collected and how it is
collected?
Every computer connected to the Internet is given a domain name and
a set of numbers, which serve as that computer's "Internet Protocol"
IP address. When a visitor requests a page from raven.co.za our Web
servers automatically recognize that visitor's domain name and IP
address. The domain name and IP address reveal nothing personal
about you other than the IP address from which you have accessed our
site. We use this information to examine website interactivity. Our
Web servers do not record e-mail addresses of the visitors.
How we use single-pixel gifs or tracking scripts?
raven.co.za may use single-pixel gif images or tracking scripts,
sometimes referred to as web bugs or web beacons, to evaluate
website interactivity and gather some general statistical
information. Raven may use single-pixel gifs or tracking scripts
that can track personal information from cookies that may have been
previously placed on a user's computer.
What other information do we request?
We may also request your personal details including but not limited
to e-mail address, mailing address for the purposes of registering
as a site user, conducting a survey or to provide additional
services (for example, subscriptions to e-mail newsletters,
announcement lists or information about seminars).
Whenever we request the identity of a visitor, we will clearly
indicate the purpose of the inquiry before the information is
requested. We maintain a strict "No-Spam" policy. We will also not
sell or rent your e-mail address to a third-party.
When you enter a contest or other promotion, we may ask for your
name, address and e-mail address so that we can administer the
contest and notify winners.
Will we disclose the information we collect to
outside, third parties?
Raven will disclose personal information when required by law or in
the good-faith belief that such action is necessary to:
Conform to the edicts of the law or comply with a legal process
served on raven.co.za,
Protect and defend the rights or property of Raven or visitors to
raven.co.za,
Identify persons who may be violating the law, the legal notice, or
the rights of third parties,
Cooperate with the investigations of purported unlawful activities.
What else should I know about my privacy when online?
The raven.co.za Website may contain links to other Web sites. Please
check with those sites to determine their privacy policy.
Please keep in mind that whenever you voluntarily disclose personal
information online - for example through e-mail, discussion lists,
or elsewhere - that information can be collected and used by others.
In short, if you post personal information online that is accessible
to the public, you may receive unsolicited messages from other
parties in return.
Ultimately, you are solely responsible for maintaining the secrecy
of your personal information. Please be careful and responsible
whenever you're online.
This is how we will handle information we learn about you from your
visit to our Web site. The information we receive depends upon what
you do when visiting our site.
Automatic Information
This information enables us to run site usage tools and create
statistics about our site. These statistics help us to better
understand how our site is being used and what we can do to make it
more useful to visitors.
Information You Provide Us
We use the information that you provide us (both on-line and
off-line) for responding to your requests, customising the material
presented to you based on your past visits to our web site, to
communicate with you, to improve the content of our web site and to
improve our service offering. The primary goal in collecting
personal information is to provide you customised services, features
and content and to give you an efficient personalised experience
that best meets your needs.
If you choose to identify yourself by sending us an email or
completing an online form, Raven employees will have access to such
information in order to contact you for direct marketing purposes.
We also aggregate information on what pages you access. Information
submitted by you, such as survey information and/or comments or
feedback, may be stored in a personally identifiable format and will
only be used for internal purposes and will not be shared with
people or organisations outside of Raven.
Use of "Cookies"
"Cookies" are small files that are placed on your hard drive that
assist us in providing customized and personalised services. No
personal information is stored in this cookie.
From time to time, Raven may send a "cookie" to your computer. A
cookie is a small piece of data that is sent to your browser from a
web server and stored on your computer's hard drive. A cookie can't
read data off your hard disk or read cookie files created by other
sites. Cookies do not damage your system. We use cookies to identify
unique website users and which areas of the Raven website you have
visited. This information may be used to personalise our services to
you.
WE DO NOT RECORD ANY INFORMATION OTHER THAN HOW YOU INTERACT WITH
THE QUATERN WEBSITE.
You can choose whether to accept cookies by changing the settings of
your browser. You can reset your browser to refuse all cookies, or
allow your browser to show you when a cookie is being sent. If you
choose not to accept these cookies, your experience at our site and
other Web sites may be diminished and some features may not work as
intended.
Email Communication
Raven from time to time distributes an online newsletter as well as
announcements relating to CubicICE which we believe our stakeholders
will be interested in. Raven recognises that users may not wish to
be contacted about new or related services; therefore you may opt
out of any e-mail marketing or newsletters that may result from use
of the site. When you receive an email, you will be given
instructions on how to remove yourself from that list.
All our email communications are tracked to evaluate interaction
success and to better understand how stakeholders are responding to
communications. Typically, Raven uses email tagging to identify
which links in the email you click on and how you interact with the
Raven website. This information may be linked to the unique cookie
stored on your hard drive.
Your Consent To This Agreement
The above policies are effective as of August 01, 2008. Raven
reserves the right to change this policy from time to time without
prior notice.
By using the Raven website, you consent to the collection and use of
information by us as specified above. If we decide to change our
privacy policy, we will post those changes on this page so that you
are always aware of what information we collect, how we use it, and
under what circumstances we disclose it.
Copyright Raven 2008. All Rights Reserved |
